We are looking for a friendly and helpful Customer Support Specialist to join our remote team. In this entry-level role, you will assist customers by email, phone, and chat. Full training is provided, so no prior experience is required.
Roles:
Respond to customer questions by email, phone, and chat in a timely, professional manner. Document and resolve support cases using a customer relationship management system and a help desk tool. Provide a friendly, solutions-focused experience for every customer. Collect and review customer satisfaction feedback to help the team improve. Work with other teams by sharing case details and escalating recurring issues when needed. Help maintain internal and customer-facing help articles. Stay current on process updates and products to deliver consistent support. Support light project tracking and process improvement tasks.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, ongoing
Skills/background needed:
No prior experience necessary; full training provided. Strong communication and interpersonal skills. Good problem-solving and critical-thinking abilities. Ability to manage multiple tasks at once. Comfort learning new software and systems. A high school diploma or equivalent is required.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.