Job Summary
Join our remote customer care team and help customers by answering questions about products and services. This is an entry-level role with full training provided, so no prior experience is required. You will work from home and support customers through phone, email, and written requests.
Key Responsibilities
Respond to customer order and quotation requests received by phone, email, and written correspondence. Perform follow-up to make sure customer expectations are met. Research and suggest alternative products when helpful. Use a computer system to track information and troubleshoot. Resolve customer issues, and refer complex problems to a supervisor.
Skills and Background Needed
High school diploma or equivalent is preferred, but no prior experience is needed. You should be comfortable using a computer and communicating clearly with customers. Full training is provided to help you learn the products and processes.
Work Format
This is a fully remote, work-from-home role with a supportive team environment and opportunities for growth.
Location: Remote work worldwide (United States preferred)
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