Roles: Customer Experience Agent
We are looking for friendly, beginner-level Customer Experience Agents to support customers by phone, email, and chat. This is a fully remote, work-from-home role with full training provided. No prior experience is required.
What you’ll do:
Answer customer questions and help resolve problems over the phone, with additional support by email and chat. Troubleshoot issues using your product knowledge and critical thinking. Deliver accurate, empathetic, and efficient solutions in a fast-paced environment. Take ownership of escalations and work with other teams to move issues forward. Adapt quickly to new tools and process changes. Help update documentation and share customer feedback to improve the service.
Skills/background needed:
Comfort and confidence on the phone. Strong customer focus and empathy under pressure. Good verbal and written communication. Willingness to learn the platform quickly. Strong problem-solving skills and persistence in driving issues to resolution. Reliability and professionalism. Comfort working toward performance goals. Ability to work evenings, weekends, and some holidays. Full training is provided, so no prior experience or degree is required.
Contract length: Full time, ongoing
Rate: Competitive entry-level pay, details shared upon application.
Location: Remote work worldwide (United States preferred)
Ready to get started? Submit your application below.