We’re looking for a friendly, organised person to join our service team as a Service Coordinator. You’ll be the first point of contact for customers, helping them understand their service needs, providing cost and time estimates, and keeping them updated on progress. This is a fully remote role where you’ll work from home, communicating with customers and internal teams by phone, email, and video call.
What you’ll do:
Take customer inquiries and clearly document service requests in our system. Provide honest cost and time estimates, then follow up with customers if anything changes. Handle customer calls and emails with warmth and professionalism. Process paperwork for service orders, warranty claims, and completed jobs. Occasionally assist with invoicing and basic admin tasks. Keep customers updated and resolve any concerns quickly and fairly.
Skills/background needed:
Excellent communication and customer service skills. Comfortable using email, phones, and video calls. Able to learn our computer systems quickly—no prior experience needed. Honest, reliable, and happy to work flexible hours when needed. A positive attitude and genuine interest in helping customers is essential. Any background in service, customer support, or admin is helpful but not required; full training will be provided.
Contract length: Permanent, full-time
Rate: Competitive entry-level pay, details shared upon application.
Location: Remote work worldwide (English speaking preferred)
Ready to get started? Submit your application below.